Privacy Policy

Introduction

Welcome to Nyota Driving School.

Nyota Driving School ("Nyota Driving School", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you use our website, online registration system, learning management system (LMS), mobile applications, online learning services, or interact with us through our digital platforms.

We process personal data in accordance with applicable laws and regulations of the United Republic of Tanzania, including the Personal Data Protection Act, 2022 and applicable regulations issued under the Act.

Who We Are

Nyota Driving School is a driving training institution providing driver training and related educational services, including Basic, PSV and HGV training programmes.

Information We Collect

3.1 Personal Information

Depending on the services you use, we may collect:

• Full name
• Date of birth
• Gender
• Telephone or mobile number
• Email address
• Residential or postal address
• National identification information
• Passport or other identification information
• Driving licence information
• Emergency contact information
• Student registration information
• Course and training information

3.2 Education and Training Information

When you enrol in our programmes, we may collect:

• Course or licence category selected
• Training schedules
• Attendance
• Theory examination results
• Practical training progress
• Assessment results
• LMS learning activity
• Certificates and completion records

3.3 Payment Information

We may collect information relating to payments made for our services, including:

• Payment reference numbers
• Transaction information
• Payment amount
• Payment date
• Bank or mobile-money transaction references
• Payment status

3.4 Technical Information

When you use our website, LMS or mobile application, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Login information
• Date and time of access
• Pages or features accessed
• Basic diagnostic and security information

How We Collect Your Information

We may collect personal information:

• When you register as a student
• When you complete an online registration form
• When you enrol for a driving course
• When you use our LMS or mobile application
• When you attend physical training
• When you make a payment
• When you contact our staff
• When you communicate with us through social media
• When you use our website
• When you voluntarily provide information to us

How We Use Your Information

Nyota Driving School may use personal information to:

• Process student registrations and applications.
• Create and manage student accounts.
• Provide driving training and educational services.
• Manage online learning through our LMS.
• Schedule practical driving sessions.
• Track attendance and academic progress.
• Manage examinations and assessments.
• Maintain student and training records.
• Process and verify payments.
• Communicate important information about courses and schedules.
• Provide customer support.
• Send verification codes and service notifications.
• Improve our website, LMS, applications and services.
• Maintain the security and integrity of our systems.
• Detect and prevent fraud or unauthorized access.
• Meet legal and regulatory obligations.
• Respond to lawful requests from competent authorities.
• Send marketing communications where permitted by law.

Online Learning

Nyota Driving School provides online learning services for students who may have difficulty attending physical classes or who have other responsibilities.

Students may access learning materials through our website, LMS or mobile application.

Online learning activity may include:

• Courses accessed
• Lessons completed
• Learning progress
• Assessment results
• Login activity
• Online examination or quiz activity

Practical driving training remains subject to the applicable training requirements and schedules of Nyota Driving School.

Legal Basis for Processing

We process personal information only where there is a lawful basis for doing so.

• Your consent;
• Performance of a contract or provision of requested services;
• Compliance with a legal or regulatory obligation;
• Protection of legitimate interests;
• Protection of rights, safety or security; or
• Other lawful grounds permitted under applicable Tanzanian laws.

Sharing of Personal Information

Nyota Driving School does not sell personal information to third parties.

We may disclose or share personal information where reasonably necessary with:

• Authorized staff and administrators
• Instructors and training personnel
• Service providers supporting our website and LMS
• Payment service providers
• SMS, email and communication providers
• Technology and hosting providers
• Government authorities where legally required
• Professional advisers where reasonably necessary
• Other parties where you have authorized such disclosure

International Data Transfers

Some technology or service providers we use may process information outside Tanzania.

Where personal information is transferred outside Tanzania, Nyota Driving School will take reasonable measures to ensure that such transfers comply with applicable data protection laws and regulatory requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Destruction
• Alteration
• Misuse
• Other unlawful processing

Security measures may include access controls, authentication, secure hosting, encryption where appropriate, backups, system monitoring and confidentiality obligations.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain student and institutional records
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain financial and accounting records
• Protect our legitimate interests
• Fulfil the purposes for which information was collected

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

Cookies and Similar Technologies

Our website and digital platforms may use cookies or similar technologies to:

• Maintain website functionality
• Remember preferences
• Improve user experience
• Understand website usage
• Improve system performance
• Support security

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Know how your personal information is being collected and used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where legally applicable.
• Request restriction of certain processing.
• Object to certain processing.
• Request portability where applicable.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Raise concerns regarding applicable automated decision-making.
• Lodge a complaint concerning the handling of your information.

How to Exercise Your Rights

To make a privacy request, please contact Nyota Driving School using the contact information below.

To protect your information, we may need to verify your identity before processing certain requests.

We will consider and respond to valid requests within the period required by applicable law.

Children's Privacy

Our services are primarily intended for individuals who meet the applicable legal and institutional requirements for driver training.

Where we collect information relating to a minor, we will take appropriate measures required by applicable law and institutional procedures, including obtaining appropriate consent or authorization where necessary.

Third-Party Websites and Services

Our website, application or communications may contain links to third-party websites, platforms or services.

Nyota Driving School is not responsible for the privacy practices, security or content of third-party services.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

Direct Marketing

Where permitted by law, Nyota Driving School may send information about courses, promotions, announcements or other services that may be relevant to you.

You may request to stop receiving promotional communications at any time.

Service-related communications such as registration confirmations, payment notifications, training schedules and security alerts may still be sent where necessary to provide our services.

Data Breaches

If Nyota Driving School becomes aware of a personal data breach, we will take reasonable steps to investigate, contain and mitigate the breach and make any notifications required under applicable laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our technology
• Changes in legal or regulatory requirements
• Improvements to our privacy practices

When we make material changes, we may update the "Last Updated" date and provide additional notice where appropriate.

Complaints

If you have concerns about how Nyota Driving School handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Tanzania, the country's data protection regulator.

Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact us: